Complaints

Please handle complaints about defective goods exclusively as follows:

Generally speaking, we take the view that defects amounting to up to 5 per cent of the value are acceptable to the customer, given IKO’s extremely competitive pricing. Processing complaints often costs more than the value of the defective goods. It is therefore our aim to receive as few complaints as possible, and we are happy to pass on these savings to you, our customers, thanks to our very low margin!

If you would nevertheless like to submit a complaint, the best way to do so is by email, stating the item number and quantities of the faulty items. Please attach photographs showing the faults and let us know whether the damage occurred in transit. This will enable us to process your complaint promptly.

In the event of damage to goods in transit, we hold the haulage contractor liable, provided that the goods were correctly accepted and the damage was properly documented upon delivery by the haulage contractor.